Returns & Exchanges
Online Purchases – Return & Exchange Policy
Regular priced online purchases may be returned in-store or mailed back to us using the step-by-step instructions below.
Regular Priced Merchandise
- Within 21 days of the shipping date items may be exchanged or refunded to the original method of payment.
- After 21 days of the shipping date we will no longer accept returns or exchanges.
Sale Merchandise
- Within 21 days of the shipping date items may be exchanged, or a merchandise credit will be issued.
- Sorry, no refunds to original form of payment for discounted items.
Return & Exchange Details
- For all returns and exchanges, items must not be washed, worn, or damaged.
- All original tags must be attached and a valid receipt must be provided.
- Please note that bodysuits, swimwear, earrings, socks, and all intimate bottoms are final sale.
- Gift Certificates may not be redeemed for cash or refunded.
- All returned items that were purchased using a gift certificate will be refunded as a merchandise credit.
- Shipping charges for returns are at the expense of the customer.
In Store Purchases – Return and Exchange Policy
Regular Priced Merchandise
- Within 21 days of original purchase items may be exchanged or refunded to the original method of payment.
- After 21 days of original purchase items may be exchanged or a merchandise credit will be issued.
- After 30 days of original purchase we will no longer accept returns or exchanges.
Sale Merchandise
- Within 21 days of original purchase items may be exchanged or a merchandise credit will be issued.
- Sorry, no refunds to original form of payment for sale or discounted items.
Return & Exchange Details
- All returns or exchanges: items must not be washed, worn, or damaged.
- All original tags must be attached and a valid receipt provided.
- Bodysuits, swimwear, earrings, socks, and all intimates bottoms are final sale.
- Gift Certificates may not be redeemed for cash or refund, a merchandise credit will be issued.
Gift Return & Exchange Policy
- If you received a gift you would like to exchange please contact us for help.
- Please have the order number or the original purchaser's name on hand.
- The item(s) may be exchanged or a merchandise credit will be provided within 21 days of shipping/in-store purchase date.
Online Return Refund & Processing
- Your refund will be credited to the original method of payment with shipping fees deducted.
- For all returned items that were purchased using a gift certificate a merchandise credit will be issued.
- All refunds will be processed within 7 to 10 business days upon receipt of your return package.
- Please refer to Return and Exchange Details above.
In Store Returns for Online Purchases
- Should you prefer to return your online purchase in store, the online returns and exchanges policies apply.
Shipping
- Free shipping on orders of $175 CAD or more before tax.
- Standard shipping (5-7 business days) $19.00
- Expedited shipping (3-5 business days) $24.00
- In-store pick up FREE
Taxes & Duties
- Prices displayed on the website do not include taxes.
- When checking out, sales tax will be calculated on the total value of merchandise and shipping charges.
- All charges will be displayed on your Order Summary page.
- Purchases using gift cards will be charged applicable taxes.